Return Policy for BoldHorizonHato

Effective Date: December 7, 2024

Thank you for shopping at BoldHorizonHato. We are committed to providing you with the highest quality products and services. If for any reason you are not completely satisfied with your purchase, we are here to assist you with a smooth and hassle-free return process.

Please read our Return Policy carefully to understand the terms and conditions regarding returns, exchanges, and refunds. By making a purchase from BoldHorizonHato, you agree to the terms outlined below.

If you have any questions or need assistance with your return, please contact us:

BoldHorizonHato
Street: 1222 E Rose St, Blytheville, Arkansas
Phone number: (870) 762-6685
Email: [email protected]
Website: www.boldhorizonhato.com

1. General Return Guidelines

We want you to be satisfied with your purchase. If you are not completely happy with your product, you may return it within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition (with tags and packaging intact).
  • The product must be returned within 30 days from the date you received it.
  • Items that are used, worn, washed, or damaged are not eligible for a return or refund.
  • Return requests must be submitted to our customer service team via email at [email protected] within the 30-day return window.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene or safety reasons, including but not limited to:

  • Personalized or customized products.
  • Opened or used electronics, including computer peripherals and accessories.
  • Gift cards, downloadable software, or digital products.

If you are unsure about the eligibility of an item, please reach out to us for clarification before initiating a return.

3. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving your order. Please include the following details:

    • Order number
    • Product name(s)
    • Reason for return (optional, but appreciated)

  2. Return Authorization: Our customer service team will review your return request and provide you with a Return Merchandise Authorization (RMA) number. Please note that items without an RMA number will not be accepted.

  3. Ship the Item Back: Once you receive your RMA number, you can return the item to the following address:

    BoldHorizonHato
    1222 E Rose St, Blytheville, Arkansas
    RMA # [Your RMA Number]

    Ensure the product is securely packaged to avoid damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance for items over $75, as BoldHorizonHato is not responsible for lost or damaged returns.

4. Return Shipping Costs

  • Return Shipping Fees: Unless the return is due to an error made by BoldHorizonHato (e.g., wrong product or defective item), the customer is responsible for return shipping costs.
  • Free Returns: In the event of a defective product, shipping errors, or quality issues, we will cover the cost of return shipping.
  • Restocking Fee: At our discretion, certain items may be subject to a restocking fee of up to 15% of the product’s purchase price. Restocking fees are typically applied to items that are returned due to customer preferences or change of mind.

5. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be issued to the original payment method used at the time of purchase. Please note the following:

  • Refunds are processed within 5-10 business days after the returned item has been inspected.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective product.
  • Partial refunds may be granted if the item is not in its original condition, is damaged, or shows signs of wear and tear.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product for a different size, color, or model, please follow these steps:

  1. Return the original product for a refund, following the process outlined above.
  2. Place a new order for the item you wish to exchange.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following information:

  • Order number
  • Product name and description of the issue
  • Photos of the damaged or defective item(s)

We will arrange for a replacement or a refund depending on the situation, and we will cover all return shipping costs for defective items.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can be canceled only before they are processed or shipped. Once an order has been shipped, it cannot be canceled, and you must follow the return procedure outlined above.

9. International Returns

We accept returns from international customers; however, international customers are responsible for return shipping fees and any customs duties or taxes associated with the return. Please ensure that the item is returned in its original, unused condition to avoid any additional fees or delays.

10. Contact Information

If you have any questions or need assistance with your return, please contact our customer service team at:

BoldHorizonHato
Street: 1222 E Rose St, Blytheville, Arkansas
Phone number: (870) 762-6685
Email: [email protected]
Website: www.boldhorizonhato.com